Service Portal

Make your technical documentation digitally available with DOGREL's Service Portal. This is a standardised online platform that can be customised to suit your company’s needs in just a few steps. As a result your company fulfils all requirements set out in the Machinery Regulation 2023/1230.

Basic functions

Admin area:
Create any number of customers, upload documents, photos or videos

Download area:
Separate download area for each of your customers with access to the operating instructions and other documentation for your machine

Online spare parts catalogue:
Generated spare parts catalogues based on your assembly drawings and parts lists

 

All information for your customers with one click

- Startseite mit Hauptmenü - Suchmaske/Filter - Integrierter KI-Chatbot - Beliebig viele Sprachen - Lizenzmodell mit unbegrenzter User-Anzahl - Erweiterungsmöglichkeit mit Ersatzteilkatalog - Gültig für neue Maschinenverordnung + digitalen Produktpass

The structure, design and features can be customised to suit your company. With this simple interface your customers can download the latest data for your machines at any time:

Three simple steps to your Service Portal:

1. Select the domain / configuration: Select a suitable internet address for your Service Portal, e.g. www.customername-service.com. We then configure the Service Portal on our server according to your wishes – the involvement of your IT department is not necessary.

2. Create customers: Create protected download areas for your customers. You can give each of your customers their own dedicated system access with a user name and password. You manage the entire login area yourself.

3. Upload your documents – done! Upload documents such as operating instructions, schematics, videos, photos, etc. Each of your customers can log in with their user data and download the latest information for their machines.

 

Access your user manuals directly with a QR code

Just one scan and your customers and technicians can access all information. Optimise your machine documentation with digital QR code access, an integrated AI chatbot and multilingual support. Make it easier for your customers and service engineers to access documentation and lower updating costs.
We’ll show you exactly how you can simplify your processes and make them more efficient.

Choose from the following QR code access options:

  • Product-specific QR code without login: Each machine has its own unique QR code for access to the technical documentation. The documents are freely accessible without any login required.
  • General QR code + serial number: All machines have the same QR code for access to the technical documentation.
    Documents can be accessed by entering information specific to the machine, such as the serial number
  • General QR code + login: All machines have the same QR code for access to the technical documentation.
    You can access the documents by entering your username and password.


     

Online spare parts catalogue also available as an option:

You supply us with assembly drawings and parts lists for your machines. We use them to generate online spare parts catalogues and integrate them into the Service Portal with an automatic process. In this way your customers can find the spare part they are looking for with just a few mouse clicks. No telephone consultation is necessary and expensive incorrect deliveries are kept to a minimum. 

More about the online spare parts catalogue

Until recently we supplied our customers with several copies of the technical documentation of our machines in paper form. Printing, transporting and updating was time-consuming. With the DOGREL Service Portal we are now making documentation available digitally: Operating instructions, supplier documentation and spare parts catalogues are available online at all times and are always up to date. We were able to reduce paper consumption to a minimum.

Jens Hofer
Service Technician

Advantages of the Service Portal

Use DOGREL's Service Portal to make your digital technical documentation and spare parts catalogues available in a central, standard-compliant place. This is a standardised online platform that can be customised to suit your company’s needs in just a few steps. As a result your company meets all requirements set out in the new Machinery Regulation. Available in all languages, secure and easy to use.

The advantages speak for themselves

  • Up-to-date information for your customers at all times
  • No installation required – browser-based
  • Low annual maintenance costs
  • Clearly structured online spare parts shop system
  • Connection to ERP systems possible
  • Can be used as an intranet platform in your company
  • Savings in printing costs

References

Current examples from the fields of technical documentation, translation and spare parts catalogues which we have already completed for our customers.

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Contact for documentation

We advise you on all matters relating to technical communication and are your competent partner for documentation, user manuals, software manuals, video instructions and online service portals. We look forward to receiving your enquiry.

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Newsletter

Stay up to date with our “Infotrend” newsletter. We regularly inform you about trends in the fields of technical documentation, translations and spare parts catalogues with specialist articles and case studies.

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