Digital product information + user support

Eugster / Frismag AG

We developed a comprehensive solution to take product information to a whole new level for users and internal teams. HTML-based online manuals for intuitive operation, an internal information platform with clear descriptions of all product components and easy-to-understand 2D animations showing complex functions. 

The project also included high-quality technical translations to ensure that all content is suitable for global use. 

Sector / products: 

Manufacturers of domestic and semi-professional appliances

Services:

  • Modern HTML manuals created as an online help tool
  • Development of an internal platform for describing product components
  • Provision of clear, informative 2D animations to illustrate functions
  • Technical translations for international markets
  • A standardised digital information and documentation concept
Output format
  • PDF
  • HTML
  • MP4
Languages
  • Source language:
    DE
  • Translations:
    EN, ES, FR, IT, PT, ZH
Software
  • MadCap Flare
  • Atlassian Confluence
  • Adobe Illustrator
  • Trados Studio
  • Autodesk Inventor
Project team
  • Two employees during the design/creation phase
  • One employee for 2D animation + HTML/JavaScript programming
  • One employee for 2D animation + HTML/JavaScript programming

We were particularly impressed by the client’s willingness to explore new avenues. We worked with the client to create modern digital solutions that set the standard for future projects.

Alberto Iturria
Spare parts catalogues / IT / web development